At mystake, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the mystake platform.
Here's a quick overview of how mystake handles your personal data and keeps it safe.
All data transmitted between your device and the mystake platform is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.
mystake stores your personal data on secure, access-controlled servers. Only authorised personnel with a legitimate business need can access your information. Data is never stored longer than necessary for its stated purpose.
mystake does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, process transactions, and comply with legal obligations. That's it – nothing more.
As a mystake player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. Contact the mystake support team to exercise any of these rights.
mystake uses cookies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences. You are always in control of your browser settings.
mystake will only send you promotional emails and notifications if you have opted in to receive them. You can unsubscribe from marketing communications at any time through your account settings or by contacting support.
Important: This Privacy Policy ("Policy") describes how mystake ("mystake", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "Player") of the mystake platform at mystake.asia. By registering an account or using the mystake platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 mystake is committed to protecting the privacy and personal data of all players who use the mystake platform. This Policy sets out in clear terms what data we collect, the purposes for which we use it, and the safeguards we have in place to keep it secure.
1.2 mystake operates in the Philippines and serves Filipino players. We are aware of and committed to complying with applicable data protection laws and regulations, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.
1.3 This Policy applies to all personal data collected through the mystake website at mystake.asia, the mystake mobile platform, and any communications between you and mystake, including customer support interactions.
1.4 This Policy should be read alongside the mystake Terms and Conditions, which govern your use of the platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
2.1 mystake collects the following categories of personal data from players:
Identity Data:
Contact Data:
Financial Data:
Gaming Data:
Technical Data:
Communications Data:
3.1 Directly from you. The majority of personal data mystake holds about you is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawals, or when contacting the mystake support team.
3.2 Automatically. When you access the mystake platform, certain technical data is collected automatically through cookies, web beacons, and similar technologies. This includes your IP address, device information, and browsing behaviour on the mystake site.
3.3 From third parties. mystake may receive data about you from third-party identity verification providers, payment processors, and fraud prevention services. This data is used solely to verify your identity, process transactions, and protect the integrity of the platform.
4.1 mystake processes your personal data for the following purposes:
5.1 mystake processes your personal data on the following legal bases:
6.1 mystake does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with the following categories of recipients only where necessary and in accordance with this Policy:
Note: All third parties with whom mystake shares your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
7.1 mystake retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.
7.2 Account data is retained for the duration of your active mystake account and for a period of five (5) years following account closure, in accordance with applicable AML and record-keeping regulations.
7.3 Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
7.4 KYC documentation is retained for the period required by applicable AML regulations, which is generally five (5) years from the end of the business relationship.
7.5 Marketing consent records are retained for as long as you remain opted in to receive marketing communications, and for a reasonable period thereafter as evidence of your consent.
7.6 Upon expiry of the applicable retention period, mystake will securely delete or anonymise your personal data in accordance with its data disposal procedures.
8.1 mystake implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 While mystake takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. mystake cannot guarantee the absolute security of your data and encourages you to use a strong, unique password for your mystake account and to keep your login credentials confidential.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mystake will notify you and the relevant regulatory authority in accordance with applicable data protection laws.
9.1 The mystake platform uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support platform functionality. A cookie is a small text file placed on your device when you visit a website.
9.2 mystake uses the following categories of cookies:
9.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mystake platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.
10.1 Under the Data Privacy Act of 2012 and applicable data protection laws, you have the following rights in relation to your personal data held by mystake:
10.2 To exercise any of these rights, please contact the mystake support team. mystake will respond to all valid requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified accordingly.
Exercising Your Rights: To submit a data rights request, contact the mystake support team via live chat on the platform. Please have your registered email address and account ID ready to help us process your request efficiently.
11.1 The mystake platform is strictly for persons aged 21 years and above. mystake does not knowingly collect personal data from individuals under the age of 21. If mystake becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.
11.2 If you believe that a minor has registered a mystake account or provided personal data to mystake, please contact the support team immediately so that appropriate action can be taken.
12.1 mystake reserves the right to update this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, mystake will notify registered players via email or an in-platform notification prior to the changes taking effect.
12.2 Your continued use of the mystake platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the mystake platform and may close your account in accordance with the Terms and Conditions.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way mystake handles your personal data, please contact the mystake Data Protection team through the support channels available on the platform.
13.2 mystake's support team is available 24/7 via live chat. For formal data rights requests or privacy complaints, please contact us in writing so that we can maintain a proper record of your request and our response.
Data Privacy Contact: Reach the mystake support team via live chat on the platform or by email at [email protected] — displayed as plain text only, not a clickable link.
Your data is safe with us. mystake is built for Filipino players who value security, fairness, and transparency. Join thousands of players from Manila, Cebu, Davao, and beyond. Must be 21 years or older.
⚠️ 21+ only. Please gamble responsibly. Visit our Responsible Gaming page for tools and support.